Older and wiser: a hospital-based comprehensive geriatric program.
A survey of a sample of members and a 9-month study of all members were undertaken in 1988, four years after a hospital implemented a comprehensive geriatric program. It was found that surveyed members join this program for its reasonable cost but continue with it because of the good health care. Medical care and no claim forms or bills were the two services that surveyed members valued most and used more. Similarly, the entire membership used these two services more; however, it also lodged more complaints about and suggestions for improving medical care than any other service.
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