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C C Federspiel

Publications and source records attributed to C C Federspiel.

3 recordsLinked to original sources

Correlation between temperature satisfaction and unsolicited complaint rates in commercial buildings.

UNLABELLED: This paper analyzes the relation between temperature satisfaction ratings expressed on a questionnaire and unsolicited complaint rates recorded in a maintenance database. The key findings are as follows: (i) the satisfaction ratings and complaint rates are negatively correlated with a moderate magnitude (r(s) = -0.31 to -0.36), and the correlation is statistically significant (P = 0.01-0.005), and (ii) the percent dissatisfied with temperature and the complaint rate are positively correlated with moderate magnitude (r(s) = 0.31-0.36), and the correlation is statistically significant (P = 0.01-0.004). Both data sets contain 'real-world' measures of temperature satisfaction, with the complaints contributing directly to the cost of operations and maintenance. The relationship between two validates a new method of assessing the economic cost of thermal discomfort in commercial buildings. PRACTICAL IMPLICATIONS: Complaints in commercial buildings indicate occupants' dissatisfaction to their environments. It not only deteriorates occupants' performance and organization productivity, but also increases building maintenance and operating cost. Nailing economic consequences of complaints will enable monetary comparison of discomfort cost with building and operating costs. This comparison may be desirable for building owners and tenants to make well-informed decisions on construction, rental, and retrofit. It may also be used to evaluate complaint diagnostic and eliminating techniques.

Data Collection↗

Worker performance and ventilation in a call center: analyses of work performance data for registered nurses.

UNLABELLED: We investigated the relationship between ventilation rates and individual work performance in a call center, and controlled for other factors of the indoor environment. We randomized the position of the outdoor air control dampers, and measured ventilation rate, differential (indoor minus outdoor) carbon dioxide (DeltaCO(2)) concentration, supply air velocity, temperature, humidity, occupant density, degree of under-staffing, shift length, time of day, and time required to complete two different work performance tasks (talking with clients and post-talk wrap-up to process information). DeltaCO(2) concentrations ranged from 13 to 611 p.p.m. We used multivariable regression to model the association between the predictors and the responses. We found that agents performed talk tasks fastest when the ventilation rate was highest, but that the relationship between talk performance and ventilation was not strong or monotonic. We did not find a statistically significant association between wrap-up performance and ventilation rate. Agents were slower at the wrap-up task when the temperature was high (> 25.4 degrees C). Agents were slower at wrap-up during long shifts and when the call center was under-staffed. PRACTICAL IMPLICATIONS: The productivity benefits of ventilation rates that exceed common standards such as ASHRAE Standard 62 may be small (0-2%), and other factors may have a larger impact on productivity. Understaffing and long shifts should be avoided because both showed a negative impact on performance. In this study, high temperature had the largest statistically significant impact on productivity and was caused by occupants fighting over the thermostat setpoint. Care should be taken to avoid high temperatures in call centers. If occupants are allowed to adjust temperature setpoints, then the size and/or duration of the setpoint change should be restricted.

Humans↗

Air-change effectiveness: theory and calculation methods.

This paper reports the development of methods for calculating a ventilation performance metric that is a measure of the airflow pattern in a room or zone of a multi-zone ventilation system. Temporal mixing theory is used as the basis for these methods. The methods are applicable to all ventilated systems that can be modeled as a set of interconnected chambers. Relations between the ventilation performance metric defined in this paper and those defined previously are derived. The theoretical results of this paper are consistent with published experimental findings. They also illustrate that the conclusions in some experimental studies about the airflow patterns in working buildings may be incorrect. Re-analysis of previously published data illustrates how common features of mechanically ventilated buildings, such as recirculation of return air and multiple chambers, confound information about airflow patterns in tracer gas data. The calculation methods developed in this paper can be used to undo this confounding.

Models, Theoretical↗