Patient satisfaction: the power of an untapped resource.
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Biomedical subjects
Publications and source records attributed to C Clemenhagen.
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This paper presents a strategic planning approach which provides methods for analysing hospitals in relation to their environment and for assessing their community dependency. Hospitals must not only focus on their clienteles but must also plan their future in relation to the needs of their constituency while taking into account the other elements of the health services network. The proposed approach also takes into account the need for all the actors concerned with the future of the hospital to become involved through an active-reactive-adaptive process.
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