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Claire Mallette

Publications and source records attributed to Claire Mallette.

2 recordsLinked to original sources

A balanced scorecard approach for nursing report card development.

In this article we describe the process used to introduce and structure a nursing perspective as part of a balanced scorecard framework within a provincial hospital performance report. Results of a critical literature review and consultative process with key informants are outlined. Nurse-sensitive indicators emerged in the areas of system integration and change, clinical utilization and outcomes, patient satisfaction, and financial performance.

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