The integrated evaluation of effectiveness and efficiency.
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Efficiency, Organizational↗
Biomedical subjects
D Greeneich
Publications and source records attributed to D Greeneich.
Developing a consumer-focused unit culture.
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Humans↗
The link between new and return business and quality of care: patient satisfaction.
New and return business in the service setting are linked to quality of care through patient satisfaction. This article explores the conceptual underpinnings of this concept. Moreover, a theoretical model of patient satisfaction is delineated based on existing nursing research in patient satisfaction. Implications for nursing practice, administration, education, and research are discussed.
Commerce↗