Biomedical subjects
Publications and source records attributed to D J Pontin.
Part 1 of this article discussed the process of evaluating patient satisfaction by means of unstructured, in-depth interviews. In this part, the content of interviews will be presented and the analytic domains derived from the research will be described. These are 'nursing', 'the hospital' and 'patients' concerns', and the categories which make up these domains will be discussed.
The research reported in this article formed part of a project evaluating nursing developments in four demonstration wards in one health authority, and the article focuses on evaluation of patient satisfaction. The evaluation of patient satisfaction is a topic surrounded by much methodological debate and therefore it was necessary to clarify the issues involved at the planning stage of the study. The 'process' aspects of evaluating patient satisfaction will be discussed here, while the content of patient interviews will be the subject of Part 2.
A group of male and female general nurses was tested using the Bem Sex Role Inventory (BSRI), with statistical modifications, to determine the degree of pshychologically 'androgynous' sex role characterization, so that comparisons might be drawn between the sexes regarding attributes commonly held to be desirable for nurses. Some indicators for future trends in nurse recruitment are given.