The patient satisfaction questionnaire.
To keep patients, a medial group must keep its patients satisfied. One helpful way to determine whether patients are happy with the care they receive is through a patient satisfaction questionnaire. In order to obtain an accurate picture of how the public views a practice, a number of basic considerations must be made: What information is needed? What is the best way to get it? What factors contribute to patient satisfaction and dissatisfaction? What layout is most likely to encourage a response? How should the survey be implemented and how can the value of the data be maximized? These and many other questions are addressed in this guide to developing a tailor-made patient satisfaction questionnaire and improving your patient retention rate.