An evolutionary process: applying CQI techniques to quality assurance issues.
Evolving from a traditional quality assurance to a continuous quality improvement mindset is both challenging and frustrating. How to phase out the old and embrace the new is not always clear. Approaching the shift as an evolutionary process by applying CQI techniques to issues identified through traditional QA methods can be effective. It helps to validate the significance of past efforts and provide tangible evidence of process improvement.
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