Job tension among unit managers.
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Biomedical subjects
Publications and source records attributed to G Nowell.
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Unit managers do need formal supervisory training. Training should focus on their approach to the decision making process as well as their performance within it. Quality circle training was deemed most appropriate, because it focuses on team management and the development of skills needed to handle interactions in team settings.
The study indicates the use of participative managerial techniques can improve the quality and quantity of communications within HUM systems; foster greater cooperation from nurses, as reflected in their willingness to do extra work; and reduce nurse aggression toward unit managers and system procedures, as reflected in chronic complaints.