Biomedical subjects
H Kasalová
Publications and source records attributed to H Kasalová.
Rectification of the primary data obtained by a patients' satisfaction survey.
Examines an attempt at implementation of a total quality management programme in a university hospital in the Czech Republic where patient satisfaction was found to be very high. Tentatively ascribes the "generosity error" to the historic experience of the population. Demonstrates that this factor may be compensated for by a mathematical process ("rectification"), which is derived from the assessment of every respondent's general scale.
[The old person in the family].
Based on the results of representative surveys, the author evaluates the relationship between old people (70 years and older) and members of their families. She defines the importance of contacts with children in the social life of old people and draws attention to the irreplaceable position of the family in the care of people who cease to be self-sufficient. The author draws attention to an inadequate understanding of problems of old age on the part of younger generations and the ensuing consequences.