Biomedical subjects

Heidemarie Weber

Publications and source records attributed to Heidemarie Weber.

4 recordsLinked to original sources

PubMed2006

Hospital patients' preferences for involvement in decision-making. A questionnaire survey of 1040 patients from a Swiss university hospital.

OBJECTIVES: Assessing patients' preferences for shared decision-making and receiving information. DESIGN: Cross-sectional cohort study. SETTING: University Hospital in Northwest Switzerland. PARTICIPANTS: 1825 in-patients (mean age: 58 years, 48.7% female) were asked to participate, 1040 patients responded (59%). MAIN OUTCOME MEASURES: Proportion of positive answers to two questions depicting typical elements of shared decision-making plus a question asking for patients' information needs. These questions were embedded in a questionnaire sent to patients two weeks after discharge from the hospital, asking for perceived deficits during their hospital stay and socio-demographic characteristics. RESULTS: 779/947 (79.1%) agreed to the statement: "One should stick to the physician's advice even if one is not fully convinced of his ideas". 620/945 (65.6%) agreed to the statement: "It should completely be left to physicians to decide on a patient's treatment." 914/952 (96%) agreed to the statement: "Even when the news is bad the patient must be informed." Older patients and less educated patients are more likely to agree with the first two statements, patients with a non-Swiss cultural background favour the information needs statement slightly less than other patients (92.4 vs 96.7% agreement). The severity of illness had no influence on agreeing or not. However, patients who disagreed on any statement were more likely to report a lack of information from the hospital. CONCLUSIONS: A substantial number of patients in this study wanted the physician to take medical decisions. Yet, almost all patients wanted honest information about their health status. Health professionals have to find out to what extent an individual patient wants to be involved in decision-making.

Adolescent↗

PubMed2003

[Patient opinion surveys in the hospital: revalidation and improvement of a questionnaire].

Measures to improve quality of care in hospitals should best be based upon the results of patient surveys. The present paper reports in the validation of a questionnaire originally developed in the US in 658 patients from two Swiss hospitals in a tertiary care setting. Questionnaires were sent out two weeks after release from hospital, more than 75 percent of questionnaires were returned. Based upon the experience that feedback of many single items rarely results in distinct actions to improve quality of care a factor analysis followed by an analysis of reliability was undertaken to validate the instrument and to reduce the amount of information, to help hospital officials to deal with the data, and finally to reduce the number of items in the questionnaire. Factor analysis revealed a 3-factor-solution based upon 25 out of 37 deficit-oriented questions, explaining 34.4 % of total variance. The factors can be described as: 1. Patient information (9 items; explained variance: 13.0 %); 2. Patient involvement and shared decision making (11 items; explained variance: 11.2 %); 3. Nursing quality (5 items; explained variance: 10.2 %). Cronbach's alpha values of these scales are 0.75, 0.72, and 0.69, respectively. As further analyses show, reducing the item pool does not lead to the loss of relevant information. Single wards show substantial differences in scores based on these factors (e.g. between 10 and 27 percent deficit in factor 2). The sensitivity of the factors in describing specific profiles of single wards will help to target measures to improve quality of care to those wards where improvement is most utterly needed.

Hospitals↗

PubMed2002

[Communication matters--deficits in hospital care from the patients' perspective].

The importance of professional communication for nursing staff and physicians is increasingly accepted. In order to support this tendency it would be helpful to investigate whether this development does reflect an actual need from the patients' perspective. The current investigation reports on the results of a questionnaire survey in 668 patients (79 % response rate) from two tertiary Swiss hospitals. Questionnaires were sent out two weeks after discharge from hospital. The questionnaire is mainly asking "reporting"-type questions, which ask a patient to describe what actually had happened and not to evaluate his or her experiences. Results show a high acceptance of the somewhat lengthy questionnaire (mean time to fill in the questionnaire: about one hour). Main deficits were concerned with a lack in communication competence in nurses and physicians: 18 out of 23 deficits mentioned by more than 10 % of patients' were in this area. The questionnaire describes deficits precisely enough to yield significant differences between single wards.

Adolescent↗

PubMedDate not supplied

A theory-based approach to analysing conversation sequences.

AIMS: To assess the quality of communication generally two procedures are used: one defines categories of utterances and counts their frequency, the other uses global observer ratings. We investigated whether a sequence analysis of utterances yields results which more precisely reflect the process of a conversation. METHODS: We re-examined data from a randomised controlled intervention study in which residents' interviews with simulated patients were analysed with the Maastricht History and Advice Checklist (MAAS-R) and the Roter Interaction Analysis System (RIAS). Using the U-file of the RIAS we studied the effect of different types of physician questions (open, closed questions, facilitators, other physician actions) on the length of uninterrupted patients' speech and content of utterances. We investigated also whether reciprocity indices improve after a communication skills training, and whether they correlate with global scores form MAAS-R. RESULTS: Patients respond to a closed question with a mean of 1.78 (+/- 1.49) utterances as compared to 2.75 (+/- 2.72) utterances after an open question. The likelihood of a concern was more than 10 fold higher after an open question compared to closed questions. Reciprocal sequences make up less than 2 percent of the conversation, Still, they correlate with global items form MAAS-R. The 'empathy index' improves after the training.

Communication↗