Perception of risk and credibility at toxic sites.
This study integrates previous research methodologies to compare the risk perceptions and responses to risk messages of agency personnel and neighbors of Superfund sites in Michigan. The integration attempted and the focus on risk messages are shaped by a critical review of the social amplification conceptual framework. The study involved all four agency groups and three groups of site neighbors actively involved in Superfund planning across the state. The first part of the study utilized the psychometric techniques of hazard rating and hazard profiles that had not previously been used in studies involving stakeholders. While agency personnel responded similarly to experts in previous studies, the responses of individuals in the neighbor groups reflected experience with toxic sites and were dissimilar to previous ratings by the general public. The second part of the study consisted of a hypothetical toxic site scenario that focused on specific risk messages at different times in the site history. Results indicate that the difference in perception of risk occurs after the first testing at a site, and that dramatic differences arise between agency and resident groups regarding the credibility of information sources and the need for independent testing. A general lack of trust in the Superfund program was demonstrated by all groups. The results indicate that problems of institutional credibility and program adequacy cannot be addressed by better risk communication.