Biomedical subjects
Publications and source records attributed to Jordan W Johnson.
Unlike other industries where workplace violence is a deviation from the norm, healthcare caters to, and cares for, the very individuals who are most prone to aggressive and assaultive behavior. The fundamental prerequisite for any healthcare organization that seeks to deal effectively and safely with assaultive behavior is the adoption by all potential responders of a team approach.
The successful use of verbal techniques, body language, personal space, and para-verbal communication to defuse actions of combative patients can result in a safer workplace for all concerned.
Involving staff in the treatment of aggressive patient and visitor behavior as well as the review of specific incidents and the development of solutions is proposed in this article which urges going beyond mere compliance with existing guidelines.
Achieving relevancy and efficiency for his or her department is within the grasp of every hospital security manager, according to the author who sets forth a blueprint for reaching those goals.