The role of human resources in supporting reengineering.
To ensure the successful reengineering of a large, complex, unionized, urban teaching hospital, communication, education, and employee participation are key aspects. Human Resources-designed training supports the transition in concert with reengineering management, organizational development, labor relations, and external consultants. Education improves patient care and raises employee self-esteem as new teams focus together on excellence.
Hospital Restructuring↗