[Points on the orientation of nursing practice in community health centers].
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Community Health Centers↗
Biomedical subjects
L Hagan
Publications and source records attributed to L Hagan.
[Health education. Time to act].
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Canada↗
[CLSC's Info-Sante: an effective service?].
Satisfaction, self-care and cost savings resulting from the use of CLSC's Info-Santé service of the Québec region have been evaluated in the period 48-72 hours after the user's call to the service. Data have been collected by a telephone survey on a random sample of 394 users. Results show a very high rate of satisfaction with the majority of the 14 selected indicators. The waiting time until connection with a nurse was the main source of dissatisfaction. Approximately 91% of callers did not have to call back the service for the same problem. The majority of users (83%) carried out the actions recommended by the nurse, and 89% felt they would be able to handle the problem if it recurred. If Info-Santé did not exist, 76% of service users declared that they would have visited a doctor to solve their problem. If they had done so, it would have cost an estimated nearly two million dollars to the Québec Government.
Acute Disease↗