Biomedical subjects

L VanderVeen

Publications and source records attributed to L VanderVeen.

2 recordsLinked to original sources

PubMed1991

CQI (continuous quality improvement) system puts process into improving hospital.

Hospital departments in the 1990s will be increasingly called on to run efficiently if institutions are to improve their bottom lines. But, how do administrators address problems that interfere with workflow and completing jobs? In the following article, the author introduces a quality process to identify and deal with those issues.

California↗

PubMedDate not supplied

Customer satisfaction: a practical approach for hospitals.

A California hospital developed a program to better serve and satisfy its customers. This article details the hospital's plan to implement the program with the collection and use of data to measure success, promote staff accountability, and, ultimately, demonstrate improved customer satisfaction as measured by fewer complaints. The various activities initiated to promote staff education and recognize employees also are briefly addressed.

California↗