Eleanor Hammerman: a grandmother with a mission.
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Biomedical subjects
Publications and source records attributed to Laurie Larson.
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St. Joseph's Community Hospital of West Bend (Wis.) is building a new hospital using innovative architectural and design features to foster patient safety. Coupled with a nonpunitive safety culture, St. Joseph's may represent the wave of the future.
When St. Joseph's Community Hospital of West Bend (Wis.) decided to build a replacement facility, CEO John Reiling proposed a novel approach: Let improving patient safety guide the entire design process. Before ground was broken, St. Joseph's convened a learning lab that attracted some of the nation's leading experts on patient safety. Since then, staff from every sector of the hospital have helped to identify where errors occur, how work flow and processes can change to enhance safety and how a building can be designed to incorporate those improvements. Although St. Joseph's leaders say the goal is simply to provide the best facility for their community, it's likely that their patient-safety-driven design process will become a model for hospitals across the country.
Scripps Health in San Diego has seen its ups and downs this decade. The system's fall and rise are both stories in leadership--first done wrong, then done right. Today, they're back on top, thanks to a CEO who listens to his staff, especially his physicians.
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When everyone in your organization--starting with the board--all share the same values and demonstrate them through their behavior, the organization is on the road to success. Three case studies illustrate how to change or strengthen your culture.
If your organization were suddenly thrust into the media's glare, and you were called upon for comment, would you know how to handle it? Does your board have a media game plan? It's important that trustees decide, before media attention hits, who speaks on what issues to which audience.
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Involving the medical staff in hospital strategic planning will go a long way toward fostering physicians' loyalty and trust in your administration and board. Three case studies illustrate how shared planning is working in the field.
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The Program of All-Inclusive Care for the Elderly (PACE), is a three-way partnership among providers, state government, and the federal government. Most participants are able to live at home while receiving a wide array of services at day care centers. Because the focus is on preventive care, hospitalizations and ED visits have been cut dramatically.
Two high-profile media cases near Akron, Ohio, showed local hospital public relations staff that when dealing with a crisis, help from their colleagues could be a life saver. The result: a "media triage" plan steered by the Akron Regional Hospital Association.
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Today's trustees have to be sharper and work harder than ever before. Where will the next crop of health care trustees come from? And how can hospital boards find, recruit and grow the increasingly more sophisticated level of talent they need?
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