Biomedical subjects
Linda D Urden
Publications and source records attributed to Linda D Urden.
Advancing the Magnet Recognition Program in master's education through service-learning.
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Management curriculum redesign: integrating customer expectations for new leaders.
Tumultuous and dynamic changes in the healthcare environment have resulted in unprecedented stresses and challenges for both nursing education and nursing practice. It is essential that nursing education curricula reflect the rapidly changing technologies and dramatically expanding knowledge and changes in the practice environment and incorporate theory, science, professional standards, and consumer/service input. The authors describe a redesigned undergraduate management curriculum.
Student stakeholders impact redesign for management practicum.
Healthcare educators are continually challenged to respond to societal needs as they engage in the dynamic and ongoing process of curriculum redesign. The expectations of a group of stakeholders in the process, our students, were obtained through a survey process over time and led to change in the management and leadership practicum. The authors describe the survey process and its outcomes.
Patient satisfaction measurement: current issues and implications.
Healthcare consumers are demanding excellence in care and services from care providers, and payors are following in their expectations. Demonstration of quality outcomes and consumer satisfaction with services are now a priority and the primary competitive edge in healthcare. Hospitals and healthcare systems that invest in programs to determine how patients evaluate their experiences will have valuable information to make transformational changes in care delivery and services. The purpose of this article is to present an overview of consumer/patient satisfaction instruments, satisfaction measurement issues, research instruments, and commonly used vendor patient satisfaction survey programs.
Patient satisfaction measurement: current issues and implications.
Healthcare consumers are demanding excellence in care and services from care providers, and payors are following in their expectations. Demonstration of quality outcomes and consumer satisfaction with services are now a priority and the primary competitive edge in healthcare. Hospitals and healthcare systems that invest in programs to determine how patients evaluate their experiences will have valuable information to make transformational changes in care delivery and services. The purpose of this article is to present an overview of consumer/patient satisfaction instruments, satisfaction measurement issues, research instruments, and commonly used vendor patient satisfaction survey programs.
Don't forget to ask: using focus groups to assess outcome.
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Outcomes management. A role for everyone.
In summary, many persons have an impact on the outcomes of care and services, although some are more directly involved in day-to-day clinical care; whereas others are in support roles more removed from the clinical area. To manage outcomes effectively and ensure quality care, key stakeholders must be active participants, and an infrastructure must be in place to support the entire effort.
Decision support systems to manage outcomes.
It is essential that outcomes are evaluated and actions are taken to resolve problematic decision support issues. Many organizations are planning a transition to clinical information systems that will have data repositories and integrated databases within their systems. These transitions take years to complete, and systems must be put into place to collect data and report outcomes during the interim period. Careful and strategic planning is important so that the most effective use of existing technology and the most appropriate systems are implemented to manage outcomes. Multidisciplinary teams that use the most efficient technologic approaches will best meet the challenge to provide the most cost-effective care with the best quality outcomes.
Leading and succeeding in outcomes management.
An effective OM program offers the best in clinical care, efficiency, and use of organizational resources and results in overall satisfaction for health care consumers, payers, and providers. Although challenges abound in today's health care environment, a strong interdisciplinary team with the appropriate resources and supports and led by a skilled outcomes manager will succeed. Such a team will also develop as other needs and opportunities exist in the future.