Biomedical subjects
Publications and source records attributed to M B Townsend.
Strategies to improve one hospital's work environment have paid off in significantly improved nursing staff satisfaction. Preintervention and postintervention surveys using similar instruments showed gratifying improvements in staff satisfaction with communication with managers, recognition by managers, opportunities for professional growth and development, and support by peers.
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A participative approach to nursing reorganization proved very successful in gaining support and acceptance of major structural changes by all affected managers. In this approach, managers developed a new organizational design which better met the Nursing Division's needs while supporting its philosophy and values. Working from the design, the entire management group developed operational descriptions of each new and revised role which have proved invaluable as guidelines for people learning new interrelationships.