Quality evaluation of health care offered by an Internal Medicine Department.
BACKGROUND: The aim of this work is to evaluate the quality and patients satisfaction for given services in an Internal Medicine Department during three months. METHODS: A questionnaire was given to all the patients admitted to our Medicine Department to evaluate our strength and to correct weakness. RESULTS: Our patients assessed doctors and nursing staff for skill and dedication. They gave suggestions about hotel management: bathroom cleaning and number of beds in the same room. They also asked for a pharmacy and a post office inside the hospital. CONCLUSIONS: It appears that our ward gives a satisfactory health care situation. Some of our patients suggestions can be put into practice in a short time, while others require longer, depending on public resources and not on private, such as happens, on the contrary, in the United States.