Preparing your organization for technological change.
It is not always easy to know exactly why a particular group resists change. However, experience shows that an intelligent application of this basic five-step change process--coupled with a sound technological implementation plan--leads to more rapid and more productive introductions of technology into organizations. The process can be expensive in terms of time and energy but nowhere near the cost of an expensive technical system that never gains user acceptance.
Attitude to Computers↗