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M Smoller

Publications and source records attributed to M Smoller.

4 recordsLinked to original sources

A comparison of ambulatory care and selected procedure rates in the health care systems of the Province of Manitoba, Canada; Kaiser Permanente Health Maintenance Organization; and the United States.

To determine if there are differences in physician services in different health care systems, we compared ambulatory visit rates and procedure rates for three surgical procedures in the province of Manitoba, Canada; Kaiser Permanente Health Maintenance Organization; and the United States. The KP system, with its single payer and low financial barriers, is not unlike the Canadian system. But, for most of the United States, the primary payment mechanism is fee-for-service, with the patient paying a significant amount, thereby militating against preventive and early primary care. Manitoba and KP data were extracted from computerized administrative records. U.S. data were obtained from publicly available reports. Manitoba provides 1.8 times and KP 1.2 times (1.4 when allied health visits are included) as many primary care physician visits as the United States. For the surgical procedures studied, U.S. rates were higher than those in either the KP HMO or in Manitoba. We conclude that (1) the U.S. system leads to more surgical intervention, and (2) removal of financial barriers leads to higher use of primary care services where more preventive and ameliorative care can occur.

Ambulatory Care↗

Telephone calls and appointment requests. Predictability in an unpredictable world.

HMO member-initiated requests for service, including telephone calls and appointments, were studied. Telephone calls to medical offices were found to be directly proportional by a constant factor to the number of members using the facility. The number of member requests for appointments for medical problems and routine physical examinations was also predictable. A method of planning and effectively providing outpatient office appointments is proposed.

Appointments and Schedules↗

Pied-Piper dentist.

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Dentist-Patient Relations↗