Biomedical subjects
Publications and source records attributed to M Taccetta-Chapnick.
Traditionally; the client has been seen as a patient with needs rather than a consumer with options. Analyzing the perception of the client as well as the health care team leads to high standards of cost-effective, quality patient care. Client satisfaction is the key to future referrals and hospital revenues.
Rapid changes in the health care system have caused competition among institutions, as organizations are restructured to increase client satisfaction, resulting in the need for a new style of leadership. The transformational leader communicates the mission and vision of the organization and empowers others to effectively resolve conflicts that may arise with change. The health care team that can cope with changes and conflicts views restructuring as a positive transaction and approaches client satisfaction with energy and motivation. Institutions with transformational leadership are the ones that will survive the transition.