Partners.
The Salt Lake Clinic's problem was one of balance. Although the organizational values of the clinic were well developed, the organizational structure was not. The board of directors historically was accountable to its partners or shareholders, but the competitive, consumer-oriented environment also called for recognition of community, business, and consumer interest. To achieve a more balanced approach to clinic governance, a lay advisory board was appointed, made up of members active in civic affairs who each had a unique contribution to make and represented a business, community, or consumer perspective.