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Biomedical subjects

R S Schuler

Publications and source records attributed to R S Schuler.

7 recordsLinked to original sources
PubMed1982

Dealing with the effects of work-related stress.

Among the diseases or symptoms most frequently associated with stress are peptic ulcers, coronary heart disease (CHD), high blood pressure, backaches, and breathing disabilities. Many who have not experienced these severe symptoms have had milder ones, such as tension, cold hands, colds, headaches, tight muscles, and irritability, or feelings of disorganization, apathy, boredom, dissatisfaction, and even moderate levels of hostility. Although unpleasant, many people accept these as the cost of doing business or simply living. This need not be the case. If the mild symptoms are managed, more severe ones like CHD and ulcers may be avoided altogether. However severe or mild the symptoms, the important question is: "How can the symptoms be managed and even eliminated?" The answer is to become aware of stress and to engage in stress management strategies. These strategies are addressed here in some detail.

Adaptation, Psychological↗
PubMedDate not supplied

Preventing employee burnout.

Burnout, a condition that is affecting an increasing number of employees in industry today, can transform top-performing employees into indifferent, frequently absent, ineffective workers. What can human resources managers do to help prevent burnout among employees? Authors Susan E. Jackson, assistant professor of organizational psychology in the psychology department at the University of Maryland, and Randall S. Schuler, associate professor of personnel and human resources management in the department of management at New York University, suggest three specific approaches to preventing burnout. One of these, anticipatory socialization programs, is a way of preventing "reality shock" from sending idealistic new employees with unrealistic expectations about a job into burnout. The philosophy underlying anticipatory socialization programs holds that reality shock should be experienced before the individual begins his or her first full-time job- and, further, that it should be experienced in a context that permits and encourages the development of constructive strategies for coping with the unexpected reality.

Burnout, Professional↗
PubMedDate not supplied

Customerizing the clinical laboratory. Repositioning for enhanced service and a competitive advantage.

The call for excellence has never been louder, especially in the health-care industry. This call typically means increased service, i.e., faster, more accurate and, of course, friendlier service--all easier said than done, but qualities that make enhanced customer service so powerful. The excellent companies are learning that because it is so difficult to customerize, few competitors do so. Therefore, by devoting the time and effort necessary for customerization, they can move ahead of their competitors. But surpassing competitors by excellent service can be done inside of companies as well as outside. All units and departments have customers. The key to customerization inside is finding out what your customers want and behaving accordingly. The results go beyond enhanced customer satisfaction. They also include enhanced energy levels, reduced turnover, increased pride, and greater creativity for the newly customerized department. All it takes is an understanding of and dedication to customerization. Repositioning the existing department is critical to the success of any attempt to customerize. This article thoroughly describes customerization and the entire process of repositioning the clinical laboratory. One will not occur without the other.

Consumer Behavior↗