Biomedical subjects
Publications and source records attributed to T E Kleeb.
The healthcare industry is joining business through redefining the patient as "customer". High-quality customer service requires a high measure of personal attention plus dependability, promptness and employee competence. With a motto of "People First," this organization pledged itself to "consistently meet or exceed our customers' personal and practical needs in a courteous, accurate and timely manner." "
Healthcare organizations are being challenged to find ways to leverage improvement efforts. Collaboration offers an avenue for working together toward a common goal. Healthcare leaders can initiate collaborative projects to analyze common clinical problems and to share best practices. This article describes how a Catholic healthcare system successfully initiated a systemwide collaborative clinical quality improvement project to deal with patient falls.
Healthcare organizations are faced with the responsibility of teaching their entire staff the founding principles, concepts, and practices of total quality management (TQM), to improve organizational effectiveness. Purchasing training products from outside consultants can be costly, but healthcare leaders can design and develop their own TQM training products, integrating each product with their organization's mission and values. This article describes how a Catholic healthcare system successfully developed and deployed a compendium of TQM educational products throughout the health-care system.