A competency model approach to redesigning the manager's role.
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Hospital Restructuring↗
Biomedical subjects
W Leebov
Publications and source records attributed to W Leebov.
A competency model approach to redesigning the manager's role.
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Hospital Restructuring↗
Mad to glad. Smart tips on resolving complaints.
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Conflict, Psychological↗
"Flex" jobs and "blended" jobs create efficiencies at Albert Einstein Healthcare Network.
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Community Networks↗
How to redesign manager's role for PFC.
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Hospital Administrators↗
At Albert Einstein, alignment of staff and MD performance with values is business strategy.
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Ethics, Institutional↗
On-the-job satisfaction: a health care worker's 12-step program.
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Health Personnel↗
Tips on handling complaints.
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Consumer Behavior↗
A model to get you started in a CQI program.
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Consumer Behavior↗
Handling phone calls effectively.
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Communication↗
Getting along with co-workers better.
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Adaptation, Psychological↗
Service management is more than good management.
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Hospital Administration↗
Guest relations in the health care setting: consistency counts.
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Attitude of Health Personnel↗
Customer service excellence in ambulatory care organizations.
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Ambulatory Care↗
Strengthening the hospital's marketing position through training.
Through the HOSPITAL-ity program, the Department of Human Resources Development at Albert Einstein Medical Center tackled the problem of decreasing hospital occupancy. They did it by using training professionals to help tap the institution's human resources.
Attitude of Health Personnel↗
Guest relations: the special role of educators.
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Consumer Behavior↗
A new role for HRD in hospitals. How to create a more consumer-oriented work force.
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Attitude of Health Personnel↗
Employees given refresher course in kindness.
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Empathy↗