@misc{indiciae9d38eb7e5091,
  title = {Increasing patients' satisfaction with communications.},
  author = {P Ley and P W Bradshaw and J A Kincey and S T Atherton},
  year = {1976},
  doi = {10.1111/j.2044-8260.1976.tb00052.x},
  url = {https://pubmed.ncbi.nlm.nih.gov/1000148/},
  note = {Source identifier: 1000148}
}