@misc{indiciaefa0dc0fdd129,
  title = {Recognition program for excellence in quality management.},
  author = {B Lozar and K Jackson},
  doi = {10.1111/j.1945-1474.1990.tb00029.x},
  url = {https://pubmed.ncbi.nlm.nih.gov/10104855/},
  note = {Source identifier: 10104855}
}