@misc{indiciae78fa54c038f0,
  title = {Creating patient satisfaction and loyalty.},
  author = {T A Fisk and C J Brown and K G Cannizzaro and B Naftal},
  year = {1990},
  url = {https://pubmed.ncbi.nlm.nih.gov/10105197/},
  note = {Source identifier: 10105197}
}