@misc{indiciaef5cc9c0bb8d1,
  title = {Using total quality management to improve patient relations programs.},
  author = {J P Morgan and D W Shields},
  doi = {10.1111/j.1945-1474.1990.tb00084.x},
  url = {https://pubmed.ncbi.nlm.nih.gov/10106014/},
  note = {Source identifier: 10106014}
}