TY  - RPRT
TI  - Using total quality management to improve patient relations programs.
AU  - J P Morgan
AU  - D W Shields
DO  - 10.1111/j.1945-1474.1990.tb00084.x
UR  - https://pubmed.ncbi.nlm.nih.gov/10106014/
ID  - 10106014
ER  -