@misc{indiciae0c9f80609eca,
  title = {Creating customer value by streamlining business processes.},
  author = {H Vantrappen},
  year = {1992},
  doi = {10.1016/0024-6301(92)90310-x},
  url = {https://pubmed.ncbi.nlm.nih.gov/10118381/},
  note = {Source identifier: 10118381}
}