TY  - RPRT
TI  - Creating customer value by streamlining business processes.
AU  - H Vantrappen
PY  - 1992
DO  - 10.1016/0024-6301(92)90310-x
UR  - https://pubmed.ncbi.nlm.nih.gov/10118381/
ID  - 10118381
ER  -