@misc{indiciaeeb1eeba4152f,
  title = {Customer information and the quality improvement process: developing a customer information system.},
  author = {C N Orme and R J Parsons and G Z McBride},
  year = {1992},
  url = {https://pubmed.ncbi.nlm.nih.gov/10118587/},
  note = {Source identifier: 10118587}
}