TY  - RPRT
TI  - Customer information and the quality improvement process: developing a customer information system.
AU  - C N Orme
AU  - R J Parsons
AU  - G Z McBride
PY  - 1992
UR  - https://pubmed.ncbi.nlm.nih.gov/10118587/
ID  - 10118587
ER  -