@misc{indiciaed16547de525a,
  title = {Does the Baldrige Award really work?},
  author = {A C Sims and J Bowles and P B Crosby and B T Gale and J Hammond and C W Reimann and W E Deming and C Crawford-Mason and D Clausing and R W Galvin},
  url = {https://pubmed.ncbi.nlm.nih.gov/10119712/},
  note = {Source identifier: 10119712}
}