@misc{indiciaed62873fdb670,
  title = {Assessing your TQM program's impact.},
  author = {G L Glandon and M A Counte and D M Oleske and J P Hill},
  year = {1993},
  url = {https://pubmed.ncbi.nlm.nih.gov/10126093/},
  note = {Source identifier: 10126093}
}