@misc{indiciae97cc18320947,
  title = {The patient satisfaction process: moving toward a comprehensive model.},
  author = {S Strasser and L Aharony and D Greenberger},
  year = {1993},
  doi = {10.1177/107755879305000205},
  url = {https://pubmed.ncbi.nlm.nih.gov/10127084/},
  note = {Source identifier: 10127084}
}