@misc{indiciaee408c8452283,
  title = {Achieving performance breakthroughs in an HMO business process through quality planning.},
  author = {K B Hanan},
  year = {1993},
  doi = {10.1097/00019514-199301020-00005},
  url = {https://pubmed.ncbi.nlm.nih.gov/10130708/},
  note = {Source identifier: 10130708}
}