@misc{indiciae1a50ef954a57,
  title = {Service protocols.},
  author = {J I Greig},
  year = {1994},
  doi = {10.1108/09526869410055767},
  url = {https://pubmed.ncbi.nlm.nih.gov/10135300/},
  note = {Source identifier: 10135300}
}