@misc{indiciaead386db2fdb3,
  title = {Quality from the management perspective.},
  author = {C West},
  year = {1992},
  doi = {10.1136/qshc.1.1.3},
  url = {https://pubmed.ncbi.nlm.nih.gov/10136827/},
  note = {Source identifier: 10136827}
}