@misc{indiciae5aa5213bfbbb,
  title = {Patient satisfaction studies: methodology, management and consumer evaluation.},
  author = {C Batchelor and D J Owens and M Read and M Bloor},
  year = {1994},
  doi = {10.1108/09526869410074720},
  url = {https://pubmed.ncbi.nlm.nih.gov/10140849/},
  note = {Source identifier: 10140849}
}