TY  - RPRT
TI  - Patient satisfaction studies: methodology, management and consumer evaluation.
AU  - C Batchelor
AU  - D J Owens
AU  - M Read
AU  - M Bloor
PY  - 1994
DO  - 10.1108/09526869410074720
UR  - https://pubmed.ncbi.nlm.nih.gov/10140849/
ID  - 10140849
ER  -