@misc{indiciae60cc6a9b7b67,
  title = {Using customer input to improve managed care performance.},
  author = {M S Kairey and R W Baumruk},
  year = {1995},
  url = {https://pubmed.ncbi.nlm.nih.gov/10151595/},
  note = {Source identifier: 10151595}
}