@misc{indiciae9389003eea47,
  title = {Dealing with clinical complaints.},
  author = {J Allsop and L Mulcahy},
  year = {1995},
  doi = {10.1136/qshc.4.2.135},
  url = {https://pubmed.ncbi.nlm.nih.gov/10151613/},
  note = {Source identifier: 10151613}
}