@misc{indiciae8959e9bb7e7e,
  title = {Using patient feedback for quality improvement.},
  author = {K Tasa and G R Baker and M Murray},
  year = {1996},
  doi = {10.1097/00019514-199600420-00008},
  url = {https://pubmed.ncbi.nlm.nih.gov/10154537/},
  note = {Source identifier: 10154537}
}