@misc{indiciae83f96e3ed692,
  title = {Using consumer feedback to improve services.},
  author = {A Spencer},
  year = {1996},
  doi = {10.1108/09526869610109134},
  url = {https://pubmed.ncbi.nlm.nih.gov/10156538/},
  note = {Source identifier: 10156538}
}