TY  - RPRT
TI  - Customer satisfaction: a practical approach for hospitals.
AU  - L VanderVeen
AU  - M Ritz
DO  - 10.1111/j.1945-1474.1996.tb00827.x
UR  - https://pubmed.ncbi.nlm.nih.gov/10157248/
ID  - 10157248
ER  -