@misc{indiciae5a9fd88eced3,
  title = {Illustrations that illuminate CQI.},
  author = {B J Williams},
  doi = {10.1111/j.1945-1474.1996.tb00841.x},
  url = {https://pubmed.ncbi.nlm.nih.gov/10157641/},
  note = {Source identifier: 10157641}
}